Operations Management Software
Service Desk provides you with an internal help desk for each department in your organization. Users can send support requests and tie them directly to assets, vehicles or locations.
Communication on Service Desk tickets is designed to keep all parties aware of progress and ticket status.
Communicate and manage service requests internally for each of your departments. Create custom fields on your Service Tickets to capture the information required for your business needs. Service Desk tickets become part of an Assets history when using Inventory & Asset Management.
Assign Agents by department to manage and respond to service requests. Agents can communicate with system users to dicuss the details and status of a ticket.
Define Departments for your operation to direct support requests to the appropriate people. Require asset, vehicle or location information as necessary to submit a ticket.
Create service tickets with relationships to assets, vehicles or locations. Allowing you to maintain a historical view of past service requests for reference on reoccurring issues.
Check Sheet Features for Service Desk
Create and respond to Service Desk Tickets for your vehicle, station or clinic. Route service requests to the appropriate department. Review ticket history and status for previously created service requests.
Communicate back and forth with Service Desk department managers. Share documentation, files and images to aid in the resolution of the open service ticket.
IQ Mobile places your Service Desk in the hands of your entire operation. Enabling personnel to create, review and respond to Service Desk Tickets from their mobile phone or tablet. No longer does your operations support staff need to be tied to a desk. Available for Web users and on iTunes and Google Play.
ENGAGE YOUR MOBILE TEAM TO ACHIEVE GREAT RESULTS
Successful operations keep track of issues that may lead to service interruption. Let’s look at how Service Desk can help your team resolve more issues faster.