Operative IQ’s RFID Solution is “Genius”

Operative IQ’s RFID Solution is “Genius”

Centreville, MD – April 13, 2016 – Queen Annes County DES implemented IQ Genius, a vehicle based RFID asset and inventory tracking system, on 5 of their ambulances in the fall of 2015 and has already validated three of the critical use cases for using RFID technology to track equipment used in providing patient care.

Queen Annes County DES responded to a structure fire that resulted in a civilian being rescued. This was a critical patient and a lot of equipment was taken off the ambulance and brought into a chaotic scene. As they prepared to transport the patient, EMS Lieutenant Kevin Brenner glanced up at the IQ Genius RFID unit and noticed the equipment status light was GREEN. This green light provided a great sense of relief indicating that all of the RFID tagged assets were on the unit before leaving the scene.

On a separate occasion an oncoming crew noticed a bag was missing from a unit. Immediately Lieutenant Brenner was able to use IQ Genius to locate the missing equipment. A quick look at asset management data in Operative IQ revealed the last READ location of the bag. The crew was able to drive to that address and retrieve the equipment. This allowed us them to narrow their search and save a lot of time looking for missing equipment.

Ongoing the IQ Genius system enables lightning fast pre-trip inspections of tagged inventory and equipment. Reducing the time it takes to prepare an ambulance for service.

Kevin Brenner is the EMS Lieutenant for Queen Annes County DES and has provided leadership for the deployment of new technology, including IQ Genius RFID, to aid in EMS operations management.

EMS Technology Solutions, LLC
3771 Tramore Pointe Parkway, SW
Austell, GA 30106

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Fire Captain Mandolini on Operative IQ Professional Services

Fire Captain Mandolini on Operative IQ Professional Services

When Operative IQ rolled out their Professional Services: Onsite Training we were excited to see how much benefit customers would truly reap from the face-to-face training. As it turns out, there is a clear advantage to be had over traditional/virtual training. In a brief interview with Fire Captain Josh Mandolini of the Big Bear Fire Department in Big Bear Lake, CA, the benefits of onsite training became apparent: Learning how the software can fit the agency’s needs, and the ability to go beyond “good enough”.

Are you guys fully live at this point?

Yeah, we’re fully live.

Awesome! Do you guys like it?

So far, so good. We love it.

Can you give me a brief description of some of the reasons why you guys chose Operative IQ and Professional Services Training?

Well, it started out as we just wanted a way to track our assets and at some point we decided we were going to start purchasing our own EMS supplies. We were previously being stocked by the hospital so once we took that over we had no idea what we annually spent on this or monthly spent on that. We were doing a bulk order here, a bulk order there and having no idea what was coming in or going out. We looked at some scanning software and we just happened to hear about you at a trade show. Once we saw your software we said, “Uh, why would we even think about scanning software? It doesn’t even make sense.” So that’s kind of how it all evolved. Inventory became our priority. And it’s doing well for what we needed in that category.

I’m glad it’s working out for you! What made you chose the onsite training service over the traditional training?

I wanted to make sure that if we’re going to start, we’re going to start right and not mess it up. I didn’t want to come back 3 years from now and say, “we should have been doing it this way”.

Right. Using it how it’s meant to be used and getting the full benefit from it.

Exactly.

When you’ve purchased software in the past, was there training involved or were you pretty much on your own?

It’s kind of hard to describe but it was just one guy running the show and he’s thinking, “Oh, this is how I would do it.” And instead of talking to the people who actually designed the software and going, “how do people use it” or, “how do you use it, how was it designed to be used”? I think that’s more important. To actually understand how it was designed to be used and are we using it that way.

Operative IQ is such a huge software, do you think that Onsite Training gave you the ability to customize it to match how you do your current processes?

Honestly, I think if I were to compare Operative IQ to some of the other software we use around here, it’s is probably one of the more user friendly. It almost seemed like we really didn’t need the training once we got here. And that was our initial thought.

Once we got Malia at the table and we were doing it our guys had so many questions that it was obvious that we weren’t ready. They thought they were ready because the software is so easy to use. Sitting down with Malia, you be like, “Well, yeah, that is the simple way and that will work. But why would you not do it this way? Why would you not track expirations?”

The one guy being in charge of something and saying, “Well this works for me”, but in reality he wasn’t using the whole software. I think that’s the benefit. We didn’t feel like we needed it because it was such an easy software to get running on by ourselves but I think we would have missed all the little fine details to truly understanding.

Do you feel that the two days was enough? I understand that you guys purchased Fleet as well as Inventory Management.

I definitely think we got our money’s worth. But I could see taking 3 more days with her. She kept on complimenting us, making it sound like we had done so much work prior to her getting here. We were feeling like we didn’t need her because we thought we had squared it all away.

Having a trainer at your disposal is always a good thing to have.

She came out and she did an awesome job. I definitely felt like she had our back, she was there for us. It went well.

Did you feel that everything was addressed that you had questions or concerns about?

Absolutely. When she came, we didn’t really think that we had anything to address. She brought more light to the software. Like, “Oh, this is what it is capable of”. Being able to talk about it over the phone or looking at a PowerPoint we can see that it’s an awesome software but to actually see all the tiny little ins and outs and the way to line stuff up better and to have someone sit down right next to you and say, “ok this is how we’re doing it, this is how you set this up”. That was beneficial.

If I had one more day, that one day would have been on reporting. That’s all it would have been. What kind of reports do we need? How do we set those up? And a step by step of how these little buttons work.

If you guys add more of our features in the future, would you be interested in professional services again?

I would recommend it to anybody. Unless you told me that something was coming, did you have anything in mind?

There are always things coming! You said that you would definitely recommend us, and that’s great! Do you have any other comments or anything else you’d like to add?

I definitely think it’s a great software. I think it leans toward the fire service and lines up well with it. We do like it and we do appreciate the support that came out to us.

EMS Technology Solutions, LLC
3771 Tramore Pointe Parkway, SW
Austell, GA 30106

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USA: 877-217-3707
Canada: 647-694-0150

Tulsa Fire’s Michael Baker on Operative IQ’s Controlled Substance Tracking

Tulsa Fire’s Michael Baker on Operative IQ’s Controlled Substance Tracking

Michael Baker has been on the forefront of ensuring the highest quality pre-hospital emergency medical care to the city of Tulsa, OK. As the Director of Emergency Medical Services for over five years, Michael has continued to focus on EMS education, quality improvement, and logistics of the EMS branch of the Tulsa Fire department.

In October 2014 Michael and Tulsa Fire decided to give Operative IQ’s Controlled Substance Tracking a try and only a few short months later they’re reaping the benefits.

THERE MUST BE A BETTER WAY

Not unlike many other agencies, Michael and the Tulsa Fire department were using paper logs to manage their controlled substances which cost them time and money. “Being in a distributed environment where our stations are located all across a big metropolitan area,” explained Michael, “we would constantly find ourselves trading out sheets.”

Another challenge of being spread out over 201 square miles is the inherent accountability problem. “It’s not like I issue controlled substances on a daily basis. I just have an exchange between the two paramedics onsite,” said Michael. “What we found was that there was a lot of places that it was prone to error.”

THE RIGHT TOOL FOR THE JOB

Finding the right fit for his operation was critical to Michael. When searching for a solution to these issues, he came across Operative IQ. “We were excited about it, primarily because what we saw as potential savings of time, money, effort and the ability to reallocate people who are already busy.”

The key to the time and money savings came largely from the use of the biometric finger print scanner which transformed their paper logs into a much more logistically friendly security measure. Michael explained how the excitement for the system stretched to his medical directors. “They were early adopters of the process and very highly complementary of us taking on that as a security measure. It allows them to sleep better at night.”

EASE OF IMPLEMENTATION

Just as Controlled Substance Tracking allows the user to have full “cradle to grave” tracking of their controlled substances, Operative IQ offers the same full coverage customer service during training and implementation.

Michael described how the training was comprehensive and accessible. “I never had something not answered or a process not addressed.” And like many changes, losing sight of the end goal can become problematic, but as Michael clarified, “I never felt a lack of support and that’s what helps keep that momentum.”

WHERE ARE THEY NOW

The logistical benefits of Controlled Substance Tracking and the critical security benefits, were immediately noticeable. Tulsa Fire’s logistical problems were successfully addressed by the biometric finger print system. “I got two days of staff member time back,” Michael said, “because we don’t have to drive around and change out a piece of paper. It’s all within our system, it’s electronic.”

As far as his desire for increased accountability; “I’ve got much, much better accountability across the board, I know where my controlled substances are all the time. So that’s huge.”

ADVICE TO OTHER AGENCIES STILL USING PAPER

For those who think Controlled Substance Tracking isn’t right for their operation, Michael contends, “Is the security of your controlled substances worth the risk? I don’t think that this day and age we can risk diversion, I don’t think we can risk lack of security.”

We think Michael is right, diversion is as much of a risk as it has ever been and now there is a proactive solution. We are very excited to see Controlled Substance Tracking alleviating the problems and apprehensions associated with controlled substances in the pre-hospital environment.

EMS Technology Solutions, LLC
3771 Tramore Pointe Parkway, SW
Austell, GA 30106

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USA: 877-217-3707
Canada: 647-694-0150

Operative IQ’s Controlled Substance Tracking Receives Top Innovation Awards

 

Operative IQ’s Controlled Substance Tracking Receives Top Innovation Awards

EMS Technology Solution’s Controlled Substance Tracking was recognized by EMS World magazine as a top innovation of 2014. The two awards, beautiful as they are gratifying, were presented to Operative IQ at an awards banquet during the EMS Today Conference in Baltimore.

EMS World recognizes new and innovative solutions specific to the emergency medical services industry each year. The top 25 innovation candidates were selected by a board of EMS professionals.

This 2014 award marks the second year in a row EMS Technology Solutions has been recognized by EMS World for a top innovation. In 2013 EMS Tech was recognized for their inventory and asset management application.

As a pioneer in the industry, EMS Tech continues to listen to industry feedback in order to establish new ways technology can assist first responders as they serve their communities.

The industry wide pleas for a better way to track controlled substances were loud and clear. So, EMS Tech responded with tracking software designed specifically for EMS and Fire professionals. Controlled Substance Tracking was developed to provide administrators the necessary visibility into their operation’s narcotic use but it turned into so much more.

Released last July, this forward-thinking software enhanced narcotic tracking and management throughout the industry. Critical information is no longer forced to reside in multiple paper log books filled with illegible signatures. Time-consuming and often frustrating traditional reporting is replaced by advanced security features that allow for increased accountability and peace of mind.

Vial-specific information and transactions to include lot numbers and expiration dates, physical location, chain of custody, and finally administration details or destruction records make it easy to provide documentation to anyone at any time. Enhanced security features like the FBI endorsed biometric finger print reader and the ability to capture witness finger prints are united with true cradle to grave tracking making Operative IQ’s Controlled Substance Tracking the definitive narcotic tracking software.

EMS Technology Solutions, LLC
3771 Tramore Pointe Parkway, SW
Austell, GA 30106

Contact Us

USA: 877-217-3707
Canada: 647-694-0150

Clayton Country Fire and Emergency Services

Clayton Country Fire and Emergency Services

Clayton County Fire and Emergency Service is a combination fire and EMS all-hazards department consisting of fire and emergency medical services, plus an emergency management agency. We have 14 fire stations and 367 employees. We use Operative IQ for a multitude of things, the biggest being EMS soft supply and pharmaceutical management. This probably covers about 70 percent of what we use the system for; the remaining 30 percent deals with fire equipment supply management, EMA supply and equipment management, and questionnaires. Reporting, vehicle checks, and anything else from a logistical standpoint are all funneled through Operative IQ in some way.

Before Operative IQ, we had a different program in place. The biggest thing it did not do that Operative IQ does was receive supplies in, put them on the shelf, issue them to a unit and track its usage. Operative IQ gave me the ability to track supplies from the time I order it and issue it to the time it is used on a patient, then ordered and replaced again.

In the calendar year for 2012 we saw a 42 percent reduction of on hand stock. This equates to a savings of roughly $57,000 per year from on hand stock. We make four supply orders each year. If I run a report for the inventory usage for October through December, Operative IQ gives me the ability to see what we used in those three months. I can take that data and see that there was a 6 percent volume increase for inventory. Then I bump everything up by 10 percent when ordering inventory to account for a call volume increase. The reporting feature also allows us to reduce our on hand stock to avoid wasting inventory.

Reporting in particular has saved us a lot of time. The ability to build reports, preset them to gather data, and be able to email them to certain people on a daily basis is very helpful. Questionnaires can immediately notify staff about an issue or situation that needs attention.

Our original budget for EMS supplies for 12 months used to be $250,000 per year. Operative IQ has dropped it to $190,000 per year. The savings we’ve seen have allowed us to reduce our operating budget as it pertains to both EMS and fire.

It’s been a great experience from a customer service standpoint and I’m extremely please with everything.

Tim Sweat
Clayton County Fire and Emergency Services
Deputy Chief EMA Logistics

EMS Technology Solutions, LLC
3771 Tramore Pointe Parkway, SW
Austell, GA 30106

Contact Us

USA: 877-217-3707
Canada: 647-694-0150