Events | Operative IQ

Operations Management Software


ENGAGE 2020 - User Conference


April 20-22, 2020 | Atlanta, GA


Register Here

This year’s event will be held at the Omni Hotel at the Battery in Atlanta, Georgia, steps away from the new Atlanta Braves Stadium, SunTrust Park.

Dive deeper into Operative IQ and ENGAGE  with industry experts, Operative IQ staff and thought leading speakers. Our new location gives us the opportunity to host more hands-on and ENGAGE-ing breakout sessions on a variety of topics.

Conference Location 

Omni Hotel at the Battery Atlanta

2625 Cir 75 Pkwy SE, Atlanta, GA 30339

Phone: (678) 567-7327 

Registration Includes

Welcome Reception
Breakfast & Lunch

Registration Cost

ENGAGE 2020 Registration

Pricing valid though September 31st 2019.

Guest Rooms

Group Rate: $239/night
Call for Reservations:  (678) 567-7327
**Due to the Omni Hotel at the Battery’s proximity to SunTrust Park, EMS Technology Solutions recommends attendees book hotel reservations as early as possible.**


Register Here


Looking for more information on ENGAGE 2020? Click here to download our event document.


12 for 12: Operation Success Stories - Webinars

How to Level Up with CAMTS Accreditation…

October 22 at 3 pm EDT

 Have you considered bringing your air and ground transport program to the next level?  Eileen Frazer and Dudley Smith will discuss the benefits of CAMTS Accreditation and the top tips to know when going through the process. 

Register Here


Narcotics tracking with Carrie Frey at Western Berks

November 12 at 3 pm EDT

What is the best way to track and manage the narcotics chain of custody to protect your organization and your employees? Carrie Frey of Western Berks shares her best practices during November’s 12 for 12 webinar episode.

Register Here


How to level up with CAAS Executive Director Sarah McEntee

December 12 at 2 pm EDT

Want to learn more about CAAS Accreditation? Join us for an informational session with the Executive Director of CAAS Sarah McEntee as she provides insight into CAAS and the accreditation process. She will also share some of her best tips for getting ready for the accreditation process.

Register Here

Narcotics Tracking with Randy Kraus

Recording Available

Hear from Operative IQ Super User Randy Kraus, Division Chief of E.M.S. for Fort Myers Beach Fire Department, as he shares his experience with Operative IQ’s Narcotics Tracking. Randy will be giving an inside look into how he employs the software daily within in his operation as well as sharing some of the best practice tips he has learned along the way through his Operative IQ journey.

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Fleet Telematics 101: How to maintain your fleet & manage driver compliance

Recording Available

With Superbowl behind us and Valentine’s Day ahead, why not take a moment to show your FLEET a little LOVE!?! Aside from your crew, your most valuable asset is a well maintained vehicle. Justin Calaway of Pro Transport 1 joins Operative IQ’s Lisa Rainey to discuss streamlining the fleet management process. Join us to learn how to use telematics to increase fleet visibility and positively impact driver behavior.

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Cover Your Assets- Using a Ticketing System to Manage Assets, Facilities, Crew Requests and More

Recording Available

Tired of digging through mounds of paperwork to find a specific asset repair request? Eliminate the clutter and learn how to manage all of your equipment repair requests and maintenance records in one place.

Chuck Palmer of LifeFlight Eagle will show you how he uses Service Desk ticketing system to streamline asset record keeping, close the loop on internal communication, and improve crew compliance & engagement.

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Setting Yourself up for Success: From Prep, to Training & Implementation

Recording Available

Learn how to take charge of your supplies as Delray Beach Fire shares the steps they took to achieve operation management success.

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The Customer Journey with Operative IQ

Recording Available

Hear from long-time user Brian Newberry about how EMS Technology Solutions’ operations management software has helped increase operational efficiency and accountability within his agency over the past ten years. Does the software truly work and what impact can it have on an agency over-time? Get your answer by clicking below.

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Narcotics Tracking with Justin Reed at Cy-Fair VFD

Recording Available

Want to learn how to improve compliance and accountability within your narcotics tracking procedures? Justin Reed of Cy-Fair VFD will share his best practices for staying compliant while maximizing operational efficiency.

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Inventory Management- Leveraging Electronic Check Sheets to Manage Supplies and Improve Communication & Compliance

Recording Available

Join us as Chief Tim Sweat of Clayton County Fire and Emergency services shares a unique perspective in utilizing the Check Sheet and the Inventory Maintenance solution.

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Change Management with Christie Grice at Hall County Fire Services

Recording Available

Policy change is a big undertaking, especially amidst the fast-pace first response profession. What is the best way to lead operation changes in such a busy environment? Christie Grice of Hall County Fire Services shares her best practices during September’s 12 for 12 webinar episode.

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Conferences and Trade Shows



Catch the team on the road at a conference near you



  • EMS World Expo 2019
    • October 14-18
    • The Hilton Garden Inn by Convention Center – New Orleans, LA
    • Attending:Blake Stewart, Jimmy Squibbs, Laura Martin and Megan Plonski
  • abc360 Hershey
    • October 21-23
    • Hershey Lodge – Hershey, PA
    • Attending: Stacey James


  • AMTC 2019
    • November 4-6
    • Georgia World Congress Center – Atlanta
    • Attending: EJ Aufderheide, Malia Sams, Lisa Rainey, Laura Martin, Jimmy Squibbs, Alina Bailey, Stacey James and Megan Plonski
  • EMS Associates “The Summit in Provo”
    • November 6-9
    • Provo, UT
    • Attending: Blake Stewart
    • November 7-9
    • Iowa Events Center – Des Moines, IA
    • Attending: Laura Martin
  • Virginia EMS Symposium
    • November 7-9
    • Norfolk Waterside Marriott – Norfolk, VA
    • Attending: Jimmy Squibbs and Megan Plonski
  • WEMSA 2019
    • November 14-16
    • Kalahari Resort and Convention Center – Wisconsin Dells, WI
    • Attending: Alina Bailey
  • National Conference on EMS
    • November 14-16
    • Harrah’s Waterfront Conference Center – Atlantic City, NJ
    • Attending: Stacey James
  • Texas EMS Conference 2019
    • November 24-27
    • Fort Worth, TX
    • Attending: Blake Stewart

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