Close the loop on important conversations with Service Desk from Operative IQ. Service Desk provides an internal help desk to keep everyone informed of issues and their resolution. Users can send support requests to specific departments.
Manage the entire lifecycle of a repair request, from submission to completion. Service Desk is a unified communications center to keep all staff informed on repair status.
Keep a detailed history of repairs to any asset, vehicle, or facility. Tickets are attached to the record in Operative IQ so you can understand the history at a glance.
Handle repair requests more efficiently. Assign agents by department to manage and respond to service requests. Agents can communicate with system users to discuss the details and status of a ticket.
Create a culture of communication with Service Desk. Frontline crew members are connected to managers of every department with a ticketing system that provides on-demand updates and instant notifications.
Assign tickets to a particular department and receive notifications when actions are taken. Instead of issues becoming lost in someone's inbox, tickets now live in an active system where they can be reviewed and updated as needed.
Get a sense of what is going wrong at a glance with Service Desk Reports. Know which departments are handling the most issues and which crew members are reporting the issues with a full suite of pre-built and custom made reports.
Review ticket statuses and hold the necessary departments accountable by ensuring all tickets are responded to. Manage the ticket's recipients to keep involved parties in the loop.
